Booking Tickets
Box Office Opening Times:
Monday to Saturday 10.00am – 1.00pm – Except Bank Holidays.
On show nights the Box Office opens 1 hour before the performance.
Ticketing News: Some exciting news from the Frome Memorial Theatre
You soon will be able to print your theatre tickets at home or download them to your Google and Apple wallet.
As a patron this will save you having to have them posted and save the associated postal costs.
As a part of this exciting technical upgrade, we will be installing ticket scanners this will make your entry into the theatre much quicker.
A £1.50 transaction charge is added per booking for our restoration fund to assist with ongoing restoration projects within the theatre.
Ticket Charges Change: The Memorial Theatre we have had to look at all our expenses. We are therefore adding a £1.50 per ticket transaction charge onto all tickets purchased through our box office. This will bring the box office inline with our online system where the £1.50 per ticket charge has been in place for several years. We are however going to ‘cap’ these charges at £9.00, therefore the £1.50 charge will only apply to the first 6 tickets purchased in a single transaction.
Booking Online: Tickets purchased online will incur a non-refundable processing fee of £1.50 per ticket. ‘Capped at £9.00 therefore the £1.50 charge will only apply to the first 6 tickets purchased in a single transaction.
Our internet sales are hosted by an external organisation and the fee covers the cost of providing an internet service. The transaction will appear on your account statement as Tickets.com.
Presentation of your confirmation e-mail as proof of purchase will be requested for all tickets collected at the Box Office.
If tickets are to be posted a charge of £1.50 will be added.
Booking at The Box Office or by Telephone
Tickets purchased at the Box Office or by telephone: Will incur a non-refundable processing fee of £1.50 per ticket. ‘Capped at £9.00 therefore the £1.50 charge will only apply to the first 6 tickets purchased in a single transaction.
Our internet sales are hosted by an external organisation and the fee covers the cost of providing an internet service.
Presentation of your confirmation e-mail as proof of purchase will be requested for all tickets collected at the Box Office.
If tickets are to be posted a charge of £1.00 will be added.
Single Seats: When booking online the system will not allow single seats to be left unoccupied for example, leaving an empty seat between booked seats or at the end of a row. If, when trying to book a single seat, you receive a warning message please look elsewhere in the auditorium for your seats or call the Box Office for further assistance.
Group Booking: Group discounts are available for purchases of 10 or more tickets on some of the theatres performances.
Children: Children under the age of two years of age are permitted to sit on the parents / grandparents lap and no ticket purchase is necessary for the child. A ticket must be purchased for children aged two years upwards.
The minimum age for a child to attend unaccompanied is 14 years old.
Responsible for Younger Children: The minimum age of 16 years old to be responsible for younger children
Concessions: These vary with individual shows, and may include Children and Theatre Members – please check with the Box Office. Child concessions, when applicable, are for children under the age of 16.
Dancing: Whilst the venue is a seated venue, some shows encourage the audience to get out of their seats and dance. In general we do not prevent customers from doing this as we wish our audience members to have a good time and enjoy the show.
If a member of the audience is being unruly or inappropriate, we may ask them to sit down or remove them from the auditorium. As a general rule, if you do not wish to dance or if you do not want the possibility of an obstructed view of the stage due to other audience members stood or dancing, we recommend that you purchase tickets in the Stalls from Row K backwards, or in the Balcony.
Refunds will not be given on the basis that other members of the audience were obstructing views due to standing or dancing.
Refunds & Exchanges: We regret that we are unable to make refunds or exchanges once tickets have been paid for. Tickets can be returned for resale only if the performance has been sold out. An administration fee of £2 per ticket will be charged. The FMT reserves the right to sell its own tickets first. This does not affect your statutory rights.
Event Cancellations / Postponements: If an event is postponed, we will automatically transfer your tickets to the new date. If you are unable to make the new date. We will refund the price that you paid for your tickets. Service fees, processing fees and any other fees, such as delivery fees, are not refundable. If an event is cancelled, we will attempt to contact you as soon as possible to offer a refund. We will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.
Booking By Phone: Call the Box Office on 01373 462795 during opening times. Our answerphone will take your call out of hours, with messages processed on the next working day.
We accept Mastercard, Visa, Electron, Solo and Maestro cards. Tickets can be sent out by post for a charge of £1.00 alternatively, paid tickets can be collected from the Box Office.
All tickets must be paid for at time of booking. We do not reserve tickets without payment.
Booking By Post
Please send details of your requirements to us at:
Frome Memorial Theatre
Christchurch Street West
Frome
Somerset
BA11 1EB
Please enclosing a cheque made payable to FMTT.
If you would like your tickets posted to you please add £1.50 or enclose a stamped SAE.
Payment by cheque must be received at least 10 days prior to a performance.